Return Policy

At kseibi.ae, we want you to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The item is unused, unwashed, and in its original condition.
• The item is returned in its original packaging, with tags, labels, manuals, and accessories included.
• You have proof of purchase, such as your order number or invoice.

2. Non-Returnable Items

For hygiene, safety, or product integrity reasons, the following items cannot be returned unless they are damaged, defective, or incorrect upon delivery:

• Items marked as non-returnable or final sale.
• Used, damaged, or incomplete items caused by customer handling.
• Personal care, hygiene, or consumable products, if opened or used.
• Customized, personalized, or special-order items.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. We may ask for photos of the item and packaging in order to process your claim quickly.

4. How to Request a Return

To request a return, please contact our customer support team with the following details:

• Order number
• Full name
• Product name(s)
• Reason for return
• Photos, if the item is damaged or defective

You can reach us at:

Email: sales@kseibi.ae
Phone / WhatsApp: +971 4 397 3796

5. Return Approval

All returns are subject to review and approval. If your return request is approved, we will provide instructions for returning the item. Items sent back without prior approval may not be accepted.

6. Return Shipping

Unless the item was damaged, defective, or sent incorrectly, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

7. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original payment method within 7 to 14 business days.
• Shipping fees, delivery charges, and any cash handling fees are generally non-refundable, unless the return is due to our error.

8. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us first so we can assist you.

9. Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the standard return process after delivery.

10. Refund Method

Refunds will be made through the original mode of payment whenever possible. In some cases, alternative refund methods may be offered in accordance with applicable payment provider rules and local regulations.

11. Contact Us

If you have any questions about our Return Policy, please contact us:

Website: kseibi.ae
Email: sales@kseibi.ae
Phone / WhatsApp: +971 4 397 3796

kseibi.ae reserves the right to update or modify this Return Policy at any time without prior notice.